There are different ways to get in touch with the hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you pick is a trouble ticket system. It’s the least complicated communication method for several reasons. In case no help desk team member is free at the moment and they are all occupied, a telephone call may not be answered, but a ticket will always be received. Plus, you can copy ‘n’ paste extensive pieces of info without having to worry about typographical mistakes, and if a particular problem needs more time to be resolved or a number of replies have to be exchanged, all the info will be in the exact same location, so each party can always see the comments provided by the other one. The downside of using tickets to contact your hosting company is that they are often separate from the web hosting platform, which implies that if you have to provide info or to follow guidelines, you’ll have to use at least 2 separate systems and this number could increase if you’d like to administer a couple of domain names. Also, a lot of web hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting an answer.