24/7 Customer Support
Why is the provision of a good customer support service vital on today?s hosting marketplace? Which are the typical customer support channels?
The support that you can get from your shared website hosting provider is really important, regardless if you have pre-sales questions and you aren't a customer yet, or you have some technical trouble with an active account. Prompt and accurate information regarding a question or a problem can save you lots of time and efforts, not mentioning that this is generally a proof that you're ordering from a genuine website hosting provider and not from some reseller. When you buy a hosting account through a company that doesn't own its servers and it can't access them directly, it is almost certain that you will wait for a day or two to get an answer to any query, so your web sites may remain offline for quite a while. Alternatively, a supplier that offers numerous ways of communication and has a tech support crew available any time will assist you to right away and help you reduce or completely avoid any downtime and possible losses.
24/7 Customer Support in Shared Website Hosting
We supply 24/7 customer, billing and technical support for all of our shared website hosting plans
. Even if you are not our customer yet and you have questions, we can help you without delay and give you the necessary information, so as to give you the choice to make an informed decision when you get your new website hosting account. We're available at any time, including weekends and holidays, and we provide various options for communication to contact us - live chat, phone, email messages and support tickets. For your benefit, we have a couple of phone numbers worldwide, so that you're able to call the one that is closer to you. The max response time for the emails and your tickets is 1 hour. The standard response time is no more than 15-20 minutes, which means that you can forget about waiting for a few days to receive assistance for any kind of task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you pick, you're able to benefit from our 24/7 tech support services even on official holidays. All your web sites will be available at all times and so will we. With a number of contact options, you're able to pick the best approach to contact us and learn more about our solutions if you do not have an account yet, or get support if you are already among our customers. You can phone us, have a chat with a live representative, send an email message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The last two options feature a one-hour answer time guarantee, even though it hardly ever takes over 20 mins to receive assistance whatever the complexity of the trouble. Using our customer and tech support services, we will be there for you anytime you need us, not a few days later.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server through our company, you will be able to get in touch with us 24/7 for any server-related issue or forany issues and / or questions regarding the pre-installed software your server comes equipped with. In case you haven't bought a VPS server
package yet, you will be able to learn a lot more about our solutions by giving us a phone call or by employing the live chat service. For more tech issues, you can send an e-mail message or open a trouble ticket via your billing Control Panel and you will receive support within no more than 1 hour regardless of the time of the day, even on holidays and weekends. The actual answer time generally doesn't extend past half an hour. If you'd like to have assistance for third-party software, you'll be able to reap the benefits of the Managed Services upgrade that you can add to each VPS package and our administrators will help you with any installation or troubleshooting issue you could have experienced.
24/7 Customer Support in Dedicated Servers
With a one-hour max response time warranty, you will receive prompt support when you get a dedicated server
from our company. Our customer and technical support crews are accessible 24/7/365, so if you open a support ticket from your billing account or you send an e-mail message about any kind of problem with your server or the pre-installed software on it whatever the time of the day, you'll get a response within one hour, even during holidays. Our ticketing system is the more suitable option in case the issue in question needs a longer period of time to be solved or when it needs to be forwarded to our admins, as it's much easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to give us a call or talk to a live representative using our chat service. In case you add the Managed Services upgrade to the server plan, our administrators can also help you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 as well.