A 99.9% Server Uptime
The chief advantage of creating your very own shared website hosting platform is that you don’t have to be worried about compatibility issues – you configure a specific set of software apps in such a manner so as to be compatible with a defined set of hardware components. The result is something significantly more steady and dependable, since there are much less potential chances of failure. We have set up our cloud hosting platform using time–proven hardware components as well as a significantly tweaked version of SELinux in an attempt to create a totally riskless home for all your websites.
For this reason, with all our shared website hosting plans packages we offer a 99.9% server uptime guarantee. This guarantee is available in all our datacenters.
A 99.9% Network Uptime
If you would like to supply a high–end web hosting service, you can hardly trust the default network configuration in a datacenter. We have built our own custom network in an attempt to ensure a faster–than–light connection speed with the rest of the world.
And because of this, no matter which data center facilities you opt for: our USA datacenter, our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter or our AU datacenter, you will enjoy an assured 99.9% network uptime. And this guarantee is valid for all hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
While we have done pretty much everything to minimize all possible risks with our cloud hosting plans and although we provide top–quality technical support, there are instances when the customer is just not pleased with what we are offering. Or he has to move to a more robust web hosting solution, such as a VPS server or even a dedicated server.
Because of this, our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not completely happy, you will receive a refund.
24/7 Technical Support
We have conscientiously handpicked each single member of our 24x7 support team so that we can offer the best possible technical support that you can get. Each one of our support engineers has several years of experience dealing with hosting accounts behind his back, so they know very well what they are doing. Moreover, they are available to you 24x7 – you will be able to call them whenever you want and they’ll reply back to you as fast as possible.
Their average ticket response time is under 20 minutes, whereas with many other web hosting suppliers you have to wait for days. Moreover, we offer you a 1–hour response time guarantee. Regardless of what happens, your enquiries will be answered in less than one hour.