Technical Support Channels
A 1–Hour Ticket Response Guarantee
All your help requests will be attended to in no more than 60 minutes after the trouble ticket or e–mail was submitted. If your issue requires further assistance from a server administrator, we’ll forward the ticket or the e–mail to the person in charge and will leave a comment to let you know that more time will be needed for reaching the best solution. And if you take advantage of our Managed Servers package, all of the server administration tasks included there will be performed whenever you desire.
A Premium Customer Care Service
Should you need assistance working with the Web Site Control Panel or with any of the applications that we’ve installed on the server on your behalf, you can reach the help desk support staff at any moment through the ticketing system. Besides, should you need assistance managing your server, you can order our Managed Servers package, that includes Operating System updates every week, troubleshooting and software installation procedures, server monitoring and rebooting services, data backup disk space, etc.
An Intuitive Help Area
Our Web Site Control Panel was installed by default for each dedicated web hosting plan. Among its functionalities is a very time and effort–saving integrated knowledge base that will guide you step by step on all the actions that you can carry out. The majority of educational articles in addition video versions that show all the tasks that you can perform in a highly illustrative manner. You can find all the how–to articles and the video tutorials in the upper right corner of each Web Site Control Panel section.