Discover just what exactly phone support includes inside the web hosting community.
Though this is not the mainaspect to identify a trustworthy shared website hosting provider from a bad one or a reseller from an actual provider, being able to call and talk with a live person is an indicator that you are not dealing with a one-person firm and that you will be able to get in touch with someone when you're in need of assistance. The telephone support for website hosting services may vary from standard to dedicated, therefore the issues which can be resolved through a phone call vary depending on the particular provider. In the general case, these issues are simpler and include billing or first level tech issues because more complex issues often need a support ticket where both you and the sysadmins can follow what's going on with a specific issue. Nevertheless, being able to phone call your provider can save you considerable time and efforts for the countless small issues that will eventually show up when you manage your website hosting account.
Phone Support in Shared Website Hosting
In case you choose to take advantage of one of our shared website hosting plans
, you'll be able to speak with our customer support team over the telephone for 14 hrs every day. We can help you select the proper package for your sites as we realize that it is better to discuss this kind of issues with a live person. If you already have an account, we are able to assist you with all your sales/billing questions and / or general matters, even with some technical situations that don't require a lot of time or escalation to an administrator as it will be more convenient to open a support ticket for time-consuming matters so as to have the entire communication in a single place. We have telephone numbers in the US, the UK and Australia, so you will be able to call the one you prefer and talk to our agents.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hrs a day as a part of the support services for each semi-dedicated server
package that we provide. As some issues are more difficult and time-consuming, you may need to open a support ticket if you come across such a problem, still for all of the general, billing or small-scale technical issues you can always call us and we'll help you right away to save you the time you will have to spend on opening a ticket. Even if you do not have an account yet, you'll be able to find out if you can host your internet sites on our state-of-the-art cloud platform or you're able to receive any other general info about our semi-dedicated solutions. We now have local numbers in the United States of America, the United Kingdom and Australia plus a global number, which means that you are able to call the one which is nearer to your location.