Should you ever encounter a problem with your website and be unable to take care of it, ask the hosting provider’s client support team to assist you to get the site back online. A timely resolution would be best, but many companies reply within 24 hours and even more, particularly if you are working with a hosting reseller. Even if the problem can be easily sorted out, your site may not function properly or may not be reachable at all for a long period, so you may lose potential clients as it’s quite unlikely that anybody would willingly revisit a website that is broken. That is why, you ought to make sure not only that you can reach your hosting provider, but also that they can answer and assist you in a well-timed fashion. If a software app update does not go as planned or you erase something mistakenly, for instance, the website should be fixed swiftly in order to avoid elongated unavailability.
One-Hour Response Guarantee in Shared Website Hosting
Our shared website hosting plans
come with a 1-hour response guarantee, which implies that no matter what question or issue you might have, we’ll always be there to lend you a helping hand. As it is, it rarely takes more than half an hour to get a problem resolved or an enquiry answered, and this is valid for both technical and pre-sales matters. Our tech support staff representatives will be at your disposal 24-7, even on public holidays and weekends, so you will get swift help whenever you need it. We realize exactly how precious time can be, so by the time we reply to your support ticket or email, we’ll have explored the matter and, in case we haven’t worked out a solution, we’ll supply you with more details on what you have to do on your end – if the situation demands it. With our support service, you can be certain that there will be someone to help you instantaneously, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a client support ticket from your hosting Control Panel or send an email connected to your semi-dedicated server
, you will obtain a reply within maximum 1 hour. You can touch base with us at all times in regard to general, billing or technical matters and given that we are on duty 365 days a year, you’ll invariably obtain assistance without delay. Based on the specific issue or question, we’ll give you more information, resolve the obstacle if it has been caused by something that’s within our reach or tell you what steps to take in case you have to tweak some setting for an Internet application that we don’t have access to. You can just forget about waiting around for a day for each single answer. In reality, in most cases we reply to tickets and emails within twenty to twenty five minutes max.