If your hosting provider supplies live chat support, you can talk with an agent in real-time and find out helpful information or get a problem resolved timely. The basic advantage of using chat instead of calling to consult with a live person is that you will need only a computer with access to the world wide web, therefore you won't pay any rates in case you are in a different country or state. In addition, it will be a lot quicker to copy and paste details for example domain names, usernames or error messages i.e. details which are sometimes difficult to provide to the other party on the phone. The real-time chat is also a quicker approach to contact the hosting supplier's support team as compared to using a ticketing system. What's more, in case some trouble requires a bit more time to be taken care of, you can do something else while you wait for guidance on the live chat, therefore you will not waste time - something that's impossible in case you are on the phone.