If your hosting provider supplies live chat support, you can talk with an agent in real-time and find out helpful information or get a problem resolved timely. The basic advantage of using chat instead of calling to consult with a live person is that you will need only a computer with access to the world wide web, therefore you won't pay any rates in case you are in a different country or state. In addition, it will be a lot quicker to copy and paste details for example domain names, usernames or error messages i.e. details which are sometimes difficult to provide to the other party on the phone. The real-time chat is also a quicker approach to contact the hosting supplier's support team as compared to using a ticketing system. What's more, in case some trouble requires a bit more time to be taken care of, you can do something else while you wait for guidance on the live chat, therefore you will not waste time - something that's impossible in case you are on the phone.
Live Chat Support in Shared Website Hosting
Together with the phone and ticket support, our company provides live chat support as well. You will be able to get in touch with us every day, including weekends and holidays, and we will give you more details about the shared website hosting plans that we offer in case you are not among our customers yet, or about basic and billing questions when you already have a user profile. Although for solely tech matters you will need to open a ticket to the technical assistance team, because such issues need more time to be taken care of, you can still get in touch with us through the live chat for some tech information. To give you an example, we will assist you to set up an e-mail address in your e-mail client or troubleshoot multiple issues, saving you lots of time. Even if our telephone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as part of our services, so when you have any questions about our semi-dedicated hosting plans, you can contact our customer support team anytime regardless if you've already purchased an account or not. In general, the chat service is for pre-sales, billing and common questions and difficulties, yet we're able to assist you with various technical questions too. We will help you select the proper plan for your web sites in case you don't have an account yet, we can answer any kind of billing questions or issues you may have or we can help you with installing your new e-mail address on your personal computer or smartphone - all the abovementioned will be done promptly because our live chat service is accessible all the time, every single day. Every time you need help, you're able to chat with an agent and save considerable time.